Terms & Conditions

1. Contract

The Perfect Cottage Company (hereinafter referred to as ‘the Company’) arranges holiday rentals of properties on behalf of the owners of the properties. Although the contract for the letting of the property is between the owners of the property and the client., the terms and conditions set out below apply to the contract with the owner and are issued by the Company both on its behalf and that of the owner. The contract will be entered into when the Company issues the confirmation letter and is subject to all of the following booking conditions. The client should check the confirmation form carefully.

2. Payment

In order to confirm any booking a deposit of one third of the rental fee is payable immediately upon the making of the booking, if the booking is made more than twelve weeks before the start of the rental, with the balance due at twelve weeks before rental commences. Payment must be made by cheque, made payable to The Perfect Cottage.

3. Cancellation

Any booking cancellation, for whatever reason, must be made in writing and addressed to The Perfect Cottage at Bank Farmhouse, Todenham, Glos, GL56 9PA. The Company will endeavour to re-let the property for the period of the booking. If the Company succeeds in re-letting the property for the whole period it will refund all monies paid less an administrative charge of £20. If the Company only re-lets the property for part of the period booked it will refund the money paid by the Client less the rental for the period remaining un-let plus an administrative charge of £20. If the Company is unable to re-let the property at all then no monies will be refunded to the client. N.B. The Company strongly recommends clients take out cancellation insurance as the above refund terms are non-negotiable.

4. Change of Date

The Company may consider a request from a client to change the dates of a booking after confirmation has been issued, which may be agreed subject to availability of the property.

5. Dogs

Some cottages featured on this site permit dogs (see each property’s details) but clients should also specify that they wish to bring a pet at the time of booking. There is an additional charge of £5 per day per dog. All pets must be properly controlled and supervised at all times, and must not be left unattended at the property. Dogs are not permitted in any of the bedrooms or on any of the furniture. Clients must clean up after all dogs inside and outside of the property, or they will be charged for extra cleaning costs. No pets other than dogs are permitted.

6. Eligibility

Bookings cannot be accepted from hen or stag parties.

7. Period of hire

Rentals commence, unless otherwise notified, at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure.

8. Use of property

The maximum number of people occupying a property must not exceed that stated on the website. The property shall be used for personal and domestic purposes only. The Company reserves the right to refuse entry to the entire party if these conditions are not observed.

9. Care of the property

The client shall (i) take all reasonable care of the property, its contents and fixtures and fittings, (ii) abide by all instructions relating to the property and its contents as notified by the owner, and (iii) leave them in the same condition at the end of the rental period as at the beginning.

10. Complaints

Any complaint arising during the occupation of the property must be notified promptly to the Company and, if a serious problem, confirmed in writing.

11. Breakages or damage

All breakages or damage must be reported to the Company and in the case of more serious damage (ie for which the cost of repair is likely to exceed £75) before vacating the property.

It will then be at the discretion of the owner whether or not compensation is sought.

12. Right of Entry

The Company, on behalf of individual owners, shall be allowed the right of entry to any property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

13. Liability

The Company (for itself, its employees and agents) shall not be liable to the client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arise out of or in any way be connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. If the property which the Client has booked becomes unavailable or unusable for some reason prior to the date of a booking, then The Company's obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid.

14. Warranties

The Company does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its servants. Nor can it be held responsible for information contained in its written communication about facilities outside of its control, such as changes or closures made by local amenities or attractions.